Less than Two weeks ago I took my car here for an inspection. I dropped my car off and within a hour I was being called to let know that my car needed a front tire and a ball joint needed to be replaced and in order to do that it would need an Axel. All of these things would run me $750.
The problem I have is I replaced my front tires 3 months before at Mr Tire and that I knew the back tires would have to be replaced. After telling The man on the phone he shockingly hung up and called me 15 minutes later to tell me the back tires is what needed replaced and my front axel. Not trusting a word they said I took it down the street to Minike and shockingly the only thing my car needed was the 2 tires I knew it needed nothing to do with ball joint or axel at all.
So not only did they miss the real problems with my car they completely made up issues to charge me money thinking nobody would question it. So I highly suggest if you take your car here you have a secondary mechanic to double check these crooks. Or just don't take it here to begin with.
D Dreyer
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September 24, 2024
Love these guys ! have gone to them for years ! The only downside now is they’ve gotten so popular-Mostly with women-That it is sometimes a wait to get in… A good sign they are doing the right thing by their customers! .
They are always honest, straight up and save you money!
swagge gratatata
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December 11, 2023
they were able to squeeze me in same day when my car broke down and i had no way to get home, told me exactly what was wrong with my car and didn't try to sell me anything extra. the work was completed by the end of the day and i haven't had any problems with the repair since. first shop i've been to since i moved here and i had a great experience. will definitely be coming here for my car repairs and services in the future
Jennifer Huddleston
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July 01, 2024
I wish I could choose no stars..this place is awful.. especially if ur a female. All they did was lie to get me out of there .had my car a week and did nothing..talking about they can't get parts because Nissan computers dnt work..after a week I took it to meineke and they found part in a hour.. then lied about my tire sensor lite .these pple suck I do not do no recommend..I will never go back... meineke is way better..
Nunya Biznes
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April 17, 2024
Not recommended for State Inspection. My mother that's not auto-savvy and has had a few strokes took her vehicle to get inspected today. Technician states: "It appears there might be a leak with your power steering, but I'm not sure where it is exactly. Could be the pump itself or a seal. But we can go ahead and get it fixed for you to pass inspection."
The car is from the 90's, reservoir topped off, and slight dampness around area of the power steering pump. Steering works just fine. Glad she said, "No thanks", and I spent the few minutes online researching; Always verify before you accept something, even this review.
19VAC30-70-110. Steering and suspension.
-10. Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness.
NOTE: If the vehicle is equipped with power steering, the engine must be running during testing.
11. Power steering hoses have any cracks, crimps, or restrictions or are abraded, exposing inner fabric; tubing or connections leak or are crimped, restricted, cracked, or broken. Power steering tubing and hoses must be secured against chaffing, kinking, or other mechanical damage and be installed in a manner that prevents contact with the vehicle's exhaust system or any other source of high temperatures.
Our Address
1601 Apperson Dr, Salem, VA 24153, USA
Claim Listing: Apperson Automotive Inc.
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Less than Two weeks ago I took my car here for an inspection. I dropped my car off and within a hour I was being called to let know that my car needed a front tire and a ball joint needed to be replaced and in order to do that it would need an Axel. All of these things would run me $750. The problem I have is I replaced my front tires 3 months before at Mr Tire and that I knew the back tires would have to be replaced. After telling The man on the phone he shockingly hung up and called me 15 minutes later to tell me the back tires is what needed replaced and my front axel. Not trusting a word they said I took it down the street to Minike and shockingly the only thing my car needed was the 2 tires I knew it needed nothing to do with ball joint or axel at all. So not only did they miss the real problems with my car they completely made up issues to charge me money thinking nobody would question it. So I highly suggest if you take your car here you have a secondary mechanic to double check these crooks. Or just don't take it here to begin with.
Love these guys ! have gone to them for years ! The only downside now is they’ve gotten so popular-Mostly with women-That it is sometimes a wait to get in… A good sign they are doing the right thing by their customers! . They are always honest, straight up and save you money!
they were able to squeeze me in same day when my car broke down and i had no way to get home, told me exactly what was wrong with my car and didn't try to sell me anything extra. the work was completed by the end of the day and i haven't had any problems with the repair since. first shop i've been to since i moved here and i had a great experience. will definitely be coming here for my car repairs and services in the future
I wish I could choose no stars..this place is awful.. especially if ur a female. All they did was lie to get me out of there .had my car a week and did nothing..talking about they can't get parts because Nissan computers dnt work..after a week I took it to meineke and they found part in a hour.. then lied about my tire sensor lite .these pple suck I do not do no recommend..I will never go back... meineke is way better..
Not recommended for State Inspection. My mother that's not auto-savvy and has had a few strokes took her vehicle to get inspected today. Technician states: "It appears there might be a leak with your power steering, but I'm not sure where it is exactly. Could be the pump itself or a seal. But we can go ahead and get it fixed for you to pass inspection." The car is from the 90's, reservoir topped off, and slight dampness around area of the power steering pump. Steering works just fine. Glad she said, "No thanks", and I spent the few minutes online researching; Always verify before you accept something, even this review. 19VAC30-70-110. Steering and suspension. -10. Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness. NOTE: If the vehicle is equipped with power steering, the engine must be running during testing. 11. Power steering hoses have any cracks, crimps, or restrictions or are abraded, exposing inner fabric; tubing or connections leak or are crimped, restricted, cracked, or broken. Power steering tubing and hoses must be secured against chaffing, kinking, or other mechanical damage and be installed in a manner that prevents contact with the vehicle's exhaust system or any other source of high temperatures.