Jacob provided outstanding service! His communication was incredible, with consistent updates and clear information throughout the process. This was by far the best experience we’ve ever had with a car shop. Thank you, Jacob!
Karen Mayhew
-
December 05, 2024
The customer service was by far the best I’ve ever had. I received text messages twice a week with updates on how The repair was going. They did a great job with all repairs. I give them a 10 of 10
Nenia Hodges
-
August 22, 2024
A tree fell on my vehicle. Caliber Collision on Franklin Rd made the repairs to my car. They were completed quickly and as promised. Matt was excellent to work with. All the employees were courteous and friendly. We are extremely satisfied with the repairs. I would highly recommend Caliber Collision.
C G
-
September 05, 2024
My experience with this body shop was awful. I was sent text messages that my car would be fully repaired on Monday the 23rd. I didn’t get my car until the following Wednesday, which was fine but all communication stopped after Friday. I pick up my car one afternoon And the representative working told me that he didn’t know what repairs were done to my car that he had just transferred to that location from Salem Location. When looking at the repairs done to my vehicle, the bumper, fender, nothing is lining up. There were bolts missing. I had to take my vehicle to have a corrective estimate done and now be repaired by another shop. Do not get your body work done here!
Kayla Wilkins
-
October 29, 2024
The shop is very clean, organized . The staff is amazing! Everyone is super helpful and kind. Dylan took the time to explain everything to me and answered all my questions. Highly recommend this location
Our Address
3130 Franklin Rd SW, Roanoke, VA 24014, USA
Claim Listing: Caliber Collision
Please Login or Register an Account to Claim Listing
Jacob provided outstanding service! His communication was incredible, with consistent updates and clear information throughout the process. This was by far the best experience we’ve ever had with a car shop. Thank you, Jacob!
The customer service was by far the best I’ve ever had. I received text messages twice a week with updates on how The repair was going. They did a great job with all repairs. I give them a 10 of 10
A tree fell on my vehicle. Caliber Collision on Franklin Rd made the repairs to my car. They were completed quickly and as promised. Matt was excellent to work with. All the employees were courteous and friendly. We are extremely satisfied with the repairs. I would highly recommend Caliber Collision.
My experience with this body shop was awful. I was sent text messages that my car would be fully repaired on Monday the 23rd. I didn’t get my car until the following Wednesday, which was fine but all communication stopped after Friday. I pick up my car one afternoon And the representative working told me that he didn’t know what repairs were done to my car that he had just transferred to that location from Salem Location. When looking at the repairs done to my vehicle, the bumper, fender, nothing is lining up. There were bolts missing. I had to take my vehicle to have a corrective estimate done and now be repaired by another shop. Do not get your body work done here!
The shop is very clean, organized . The staff is amazing! Everyone is super helpful and kind. Dylan took the time to explain everything to me and answered all my questions. Highly recommend this location