When I picked the car up there were two trim pieces missing. I asked their secretary about it and she said I wouldn't have to pay, I would just need to speak to the manager. When I called him he told me the pieces were "missing" even though I had never been notified. I told him the pieces were not missing and he told me I was calling him a liar and hung up. One of the pieces was on the interior of the new door that was replaced, and the other on the exterior adjacent to it. The same story must have been repeated to my insurance company because they refused to cover the cost because it wasn't related to the accident -- as though I had purposely removed the pieces and thrown them away without saying anything to the body shop. I bought two new ones from Nisan for $55 and snapped them in myself. I don't know why they didn't just take care of these missing parts, when they were on the car when I took it in. I really do not recommend this shop.
Toxic ModzZ
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November 28, 2024
Took my vehicle here to get my some work done sloppy job really my hood doesn’t line up anymore, aftermarket parts where used like the headlight and bumper even though it’s a 2017. Have a half inch difference in gaps on the hood between the passenger side and driver side. the fresh paint on the bumper they laid already chipped. They didn’t hook back up my mirrors on the passenger side after taking that door off to fix a dent. After all that I still have to take it back to get more parts on it they left out from the beginning but told me the vehicle was ready to take back 🤦🏻♂️ idk really poor job
Nick Rosser
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October 29, 2021
Absolutely amazing work and extremely helpful and friendly staff, I will definitely be taking my other three cars to them for any repairs, great great company to deal with. They worked on my 2012 mustang and it's in better condition than when I drove it off the lot. Highly recommend
Reaver Soul
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August 10, 2024
If you want open, honest and clear communication, this is not the shop for you. If you want to be treated like you matter, this is not the shop for you. If you want your car back in a relatively understandable time frame, this is not the shop for you. The body work done was done well but... I was given my car with a code thrown, Not their problem apparently. Oh and just icing on the cake, they tried to overcharge me 50 bucks when I finally did get to go pick my car up. Very disappointed in the service given by this certified Honda shop. What a class act!
Ashley Smith
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October 26, 2023
If you care about how your vehicle will look once it’s back from repair, do not choose this shop. Customer service is a joke, communication is non existent. You have to constantly keep calling to get someone on the phone. My insurance tried calling them several times and they did not once get someone to answer the phone. They held my car until end of the day to be picked up, found issues with the repair and there was only one person left for me to talk to. It’s been 4 days and I have yet to get a call about the issues. The fender flare was broken/cut, repainted and then placed back on my 2023 4Runner. You could see the double sided tape all around the flare. Then to find out the next day the smart touch wouldn’t work on my door either. Needless to say, I will never use this shop again. They do not care about what shape they deliver vehicles back to their customers. Such a shame to trust someone to repair something so expensive and it comes out looking terrible.
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7741 Meyers Dr, Roanoke, VA 24019, USA
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When I picked the car up there were two trim pieces missing. I asked their secretary about it and she said I wouldn't have to pay, I would just need to speak to the manager. When I called him he told me the pieces were "missing" even though I had never been notified. I told him the pieces were not missing and he told me I was calling him a liar and hung up. One of the pieces was on the interior of the new door that was replaced, and the other on the exterior adjacent to it. The same story must have been repeated to my insurance company because they refused to cover the cost because it wasn't related to the accident -- as though I had purposely removed the pieces and thrown them away without saying anything to the body shop. I bought two new ones from Nisan for $55 and snapped them in myself. I don't know why they didn't just take care of these missing parts, when they were on the car when I took it in. I really do not recommend this shop.
Took my vehicle here to get my some work done sloppy job really my hood doesn’t line up anymore, aftermarket parts where used like the headlight and bumper even though it’s a 2017. Have a half inch difference in gaps on the hood between the passenger side and driver side. the fresh paint on the bumper they laid already chipped. They didn’t hook back up my mirrors on the passenger side after taking that door off to fix a dent. After all that I still have to take it back to get more parts on it they left out from the beginning but told me the vehicle was ready to take back 🤦🏻♂️ idk really poor job
Absolutely amazing work and extremely helpful and friendly staff, I will definitely be taking my other three cars to them for any repairs, great great company to deal with. They worked on my 2012 mustang and it's in better condition than when I drove it off the lot. Highly recommend
If you want open, honest and clear communication, this is not the shop for you. If you want to be treated like you matter, this is not the shop for you. If you want your car back in a relatively understandable time frame, this is not the shop for you. The body work done was done well but... I was given my car with a code thrown, Not their problem apparently. Oh and just icing on the cake, they tried to overcharge me 50 bucks when I finally did get to go pick my car up. Very disappointed in the service given by this certified Honda shop. What a class act!
If you care about how your vehicle will look once it’s back from repair, do not choose this shop. Customer service is a joke, communication is non existent. You have to constantly keep calling to get someone on the phone. My insurance tried calling them several times and they did not once get someone to answer the phone. They held my car until end of the day to be picked up, found issues with the repair and there was only one person left for me to talk to. It’s been 4 days and I have yet to get a call about the issues. The fender flare was broken/cut, repainted and then placed back on my 2023 4Runner. You could see the double sided tape all around the flare. Then to find out the next day the smart touch wouldn’t work on my door either. Needless to say, I will never use this shop again. They do not care about what shape they deliver vehicles back to their customers. Such a shame to trust someone to repair something so expensive and it comes out looking terrible.