I've had very bad experiences with other dentist in the past . From the time I walked in the front door at Peter Creek dentistry I felt welcomed by the receptionist.very nice lady. The dentist and his assistant was super nice and just great people.i was a nervous wreck and it showed.they were very comforting.just great down to earth people.and even the rest of the staff at the check out process went out of there way to interact with me .that goes along way with me !!!!! 5 stars doesn't cover the interaction I got from everyone in that office 10 stars THANK YOU SO MUCH FOR EVERYTHING Y'ALL DID TO MAKE ME NOT BE TERRIFIED TO GO TO A DENTIST AGAIN !!!!
Lauren May
-
February 14, 2025
This practice performs X-rays/exams even when you specifically request them NOT to. Malpractice?
On at least four different occasions we've been charged after routine biannual cleanings. Our insurance only covers some X-rays so we learned to always specifically request the covered X-rays (as needed) and nothing else unless something is wrong. After receiving ANOTHER bill in the mail today, I spoke with the practice manager who told me that even though we specifically requested only certain kinds of X-rays, they will do more every once in a while because it's "medically necessary." I was stunned and in disbelief. I replied and said, "So even if I request y'all to NOT do something, you might still do it without telling me if you deem it 'medically necessary'?" They responsed, "Yes." According to their practice manager, this practice will perform additional work on you, without your approval AND EVEN WHEN YOU DIRETLY REQUEST THEY DO NOT, if they deem it "medically necessary." Once again, this was for a ROUTINE CLEANING, there was no problem or concern.
So, just be aware. They may go behind your back and perform X-rays or other exams you specifically requested to NOT have done just because they feel like it.
I have never had this issue with my insurance or a routine dentist cleaning in my life. It's honestly scary and horrifying that this can happen. So, we will not be returning.
Parisa Farahani
-
September 03, 2024
They are incredibly responsive, answering calls promptly, which I really appreciate. The entire experience was excellent. They are fast, professional, and efficient. They respect my time and offered same-day cleaning with my exam when they realized it wouldn’t take long, saving me from having to make an additional visit.
Lynn Weeks
-
April 19, 2023
This by far has been the BEST dentist I’ve ever been too! The staff there are so kind and really make you feel welcome! Denise was the nurse with me during my procedure and she was awesome! She treated me with so much care and even gave me a hug before I left!!
Sarah Brant
-
August 01, 2022
Have been going to this office for years. .I love the staff there.. I have
recommended this office to several people. Andrea has taken care of me for many years,she has always been welcoming and pleasant. Denise the hygienist has always treated me and my husband like family. Always ask about family,always has that smile that is infectious. Dr. Harrison is awesome,friendly gentle,patient. Just met Tara today also friendly and joking ,I love that. If you are looking for a great dentist office this is definitely the place to go
Our Address
2945 Peters Creek Rd, Roanoke, VA 24019, USA
Claim Listing: Peters Creek Dentistry
Please Login or Register an Account to Claim Listing
I've had very bad experiences with other dentist in the past . From the time I walked in the front door at Peter Creek dentistry I felt welcomed by the receptionist.very nice lady. The dentist and his assistant was super nice and just great people.i was a nervous wreck and it showed.they were very comforting.just great down to earth people.and even the rest of the staff at the check out process went out of there way to interact with me .that goes along way with me !!!!! 5 stars doesn't cover the interaction I got from everyone in that office 10 stars THANK YOU SO MUCH FOR EVERYTHING Y'ALL DID TO MAKE ME NOT BE TERRIFIED TO GO TO A DENTIST AGAIN !!!!
This practice performs X-rays/exams even when you specifically request them NOT to. Malpractice? On at least four different occasions we've been charged after routine biannual cleanings. Our insurance only covers some X-rays so we learned to always specifically request the covered X-rays (as needed) and nothing else unless something is wrong. After receiving ANOTHER bill in the mail today, I spoke with the practice manager who told me that even though we specifically requested only certain kinds of X-rays, they will do more every once in a while because it's "medically necessary." I was stunned and in disbelief. I replied and said, "So even if I request y'all to NOT do something, you might still do it without telling me if you deem it 'medically necessary'?" They responsed, "Yes." According to their practice manager, this practice will perform additional work on you, without your approval AND EVEN WHEN YOU DIRETLY REQUEST THEY DO NOT, if they deem it "medically necessary." Once again, this was for a ROUTINE CLEANING, there was no problem or concern. So, just be aware. They may go behind your back and perform X-rays or other exams you specifically requested to NOT have done just because they feel like it. I have never had this issue with my insurance or a routine dentist cleaning in my life. It's honestly scary and horrifying that this can happen. So, we will not be returning.
They are incredibly responsive, answering calls promptly, which I really appreciate. The entire experience was excellent. They are fast, professional, and efficient. They respect my time and offered same-day cleaning with my exam when they realized it wouldn’t take long, saving me from having to make an additional visit.
This by far has been the BEST dentist I’ve ever been too! The staff there are so kind and really make you feel welcome! Denise was the nurse with me during my procedure and she was awesome! She treated me with so much care and even gave me a hug before I left!!
Have been going to this office for years. .I love the staff there.. I have recommended this office to several people. Andrea has taken care of me for many years,she has always been welcoming and pleasant. Denise the hygienist has always treated me and my husband like family. Always ask about family,always has that smile that is infectious. Dr. Harrison is awesome,friendly gentle,patient. Just met Tara today also friendly and joking ,I love that. If you are looking for a great dentist office this is definitely the place to go