I am having the same experience as Johnna...our gift cards are not yet expired. One gift card doesn't have an expiration date. I went there twice today and the door is locked. I have been calling for 2 weeks and leave messages. They do not return my calls. They did not renew their lease according to their management company. These were Mothers Day gift cards and my daughters birthday. Emails bounce back.
Johnna W
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December 07, 2023
I received a gift certificate in August of 2023. It is now December and I’ve called for weeks trying to get hold of anyone. I tried stopping by but it was closed two hours before COB. I tried sending an email that was undeliverable. Finally one of the employees reached out to me - she was very kind! - but said that several people are upset and gift certificates are not being honored. The owner is not reaching out to clients nor making herself accessible to her own staff. I have nearly $400 in gift certificates! The least she can do is offer a refund for the face value of these. I have and will continue to report the owner and this business to every entity I can for fraud and unethical business practices.
Susan Dent
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June 29, 2022
Mackenzie Simpson colored and cut my hair last week. Best haircut I have had in years. The color was perfect and the cut and color took ten years off me. I absolutely love my hair! Easy to maintain and frames my face perfectly! She is a sweet and highly skilled colorist and artist with my hair! I highly recommend her to anyone who wants a perfect haircut and color!
Denise Friedman
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September 23, 2018
I LOVE this place! The pedicure experience alone is worth it. You’re in a private room, dim lighting, zero gravity chair, eye mask, warm blankie and barely there pedicurist. I always fall asleep. I recommend the facial as well. It was well worth it. My massage experience has been the most variable. You have to find the right person. Telling the person who cooks your appointment what you want helps them recommend someone. Sometimes, they don’t get there early enough to warm the massage table ahead of time and I get chilled. Booking your next appointment when you pay is a good way to save money because you get a discount. You can also save by booking a number of sessions at once. I’ve been to a number of spa places in the area and this one outshines them all.
Melissa Ga
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September 20, 2017
Excellent massage place. Pure Spa on Electric Rd is possibly the best massage I've ever had. Much better than Pure Massage inside Tanglewood nearby. Came in, was immediately greeted (they also smiled which is a +) and after they took my information they were able to get to me in a very short time.. I think 5 minutes. The smiles never left their faces and they treated me wonderfully. They also gave some great advice on giving myself a foot massage at home and other great advice. I saw the staff giving other customers advice too. They are really willing to help you, and care about your needs and what you want out of your massages. I will be a repeat customer at Pure Spa.
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3555 Electric Rd h, Roanoke, VA 24018, USA
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I am having the same experience as Johnna...our gift cards are not yet expired. One gift card doesn't have an expiration date. I went there twice today and the door is locked. I have been calling for 2 weeks and leave messages. They do not return my calls. They did not renew their lease according to their management company. These were Mothers Day gift cards and my daughters birthday. Emails bounce back.
I received a gift certificate in August of 2023. It is now December and I’ve called for weeks trying to get hold of anyone. I tried stopping by but it was closed two hours before COB. I tried sending an email that was undeliverable. Finally one of the employees reached out to me - she was very kind! - but said that several people are upset and gift certificates are not being honored. The owner is not reaching out to clients nor making herself accessible to her own staff. I have nearly $400 in gift certificates! The least she can do is offer a refund for the face value of these. I have and will continue to report the owner and this business to every entity I can for fraud and unethical business practices.
Mackenzie Simpson colored and cut my hair last week. Best haircut I have had in years. The color was perfect and the cut and color took ten years off me. I absolutely love my hair! Easy to maintain and frames my face perfectly! She is a sweet and highly skilled colorist and artist with my hair! I highly recommend her to anyone who wants a perfect haircut and color!
I LOVE this place! The pedicure experience alone is worth it. You’re in a private room, dim lighting, zero gravity chair, eye mask, warm blankie and barely there pedicurist. I always fall asleep. I recommend the facial as well. It was well worth it. My massage experience has been the most variable. You have to find the right person. Telling the person who cooks your appointment what you want helps them recommend someone. Sometimes, they don’t get there early enough to warm the massage table ahead of time and I get chilled. Booking your next appointment when you pay is a good way to save money because you get a discount. You can also save by booking a number of sessions at once. I’ve been to a number of spa places in the area and this one outshines them all.
Excellent massage place. Pure Spa on Electric Rd is possibly the best massage I've ever had. Much better than Pure Massage inside Tanglewood nearby. Came in, was immediately greeted (they also smiled which is a +) and after they took my information they were able to get to me in a very short time.. I think 5 minutes. The smiles never left their faces and they treated me wonderfully. They also gave some great advice on giving myself a foot massage at home and other great advice. I saw the staff giving other customers advice too. They are really willing to help you, and care about your needs and what you want out of your massages. I will be a repeat customer at Pure Spa.