I did the self serve dog wash and am not very thrilled with the facilities.
-the tubs were a standard stainless tub, they do have the hose with built in shampoos and conditioners which is nice! I brought my own however, but others may like that.
- the floor is a smooth concrete, easy for cleaning yes, but slick when wet. I slipped a few times on it
- they don't provide any bathing aprons, so that was a big bummer
- the pressure on the nozzle continuously changes, which is frustrating if you want it at a specific point. I had to keep fiddling with it, which took up time
- you get 30-40 minutes. Maybe enough for a professional groomer, or a small dog, or a short hair dog. But I have an Elkhound x Malinois, whom has a very thick, very dense, long fluffy coat. I don't feel like i got her as clean or as dry as I wanted.
- i was charged more than what is represented on the website. Website states a medium dog is $15, I was charged $20
- the bathing area is NOT disabled accessible. There's steepish concrete stairs. I am mobility challenged and I'm glad it was a good day for me so I could get down and up them without too much struggle
Got my dogs cleaned and smelling better, but Tractor Supply is cheaper and nicer in my opinion.
Pictured is what the website states for pricing, then what I was charged (I had 2 medium dogs with me)
Paul Borden
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March 31, 2024
This place has done a rather amazing job but lately it seems to have fallen off really bad. I have two schnauzers that had an appt and when I went to pick them up, no call to do so, was told the groomer was sick that day and basically it was a good thing I came to check on the dogs
The following week we took the dogs again to get groomed and I swear Ray Charles himself cut my one dog. I don’t have any idea what happened but it looks like my dog was cut with a flow bee(sp?)
From the screens at the pickup counter the building seems to have a ton of space for the dogs but I cannot take my dog back after this latest debacle.
Chelsea Glover
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October 31, 2024
The staff are great. Days later, and my pup still smells good. Her nails look so nice, too! Thank you, Taj Mapaw and crew, for taking good care of us.
L. Pope
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September 11, 2024
I see my first review from awhile back was somehow removed. Don’t worry, I’m back to reaffirm my stance — do NOT take your dog here! Plain and simple.
I took my sweet Yorkie puppy for her first haircut here; dropped her off and she was happy and normal. Picked her up and immediately knew something was wrong. Very lethargic, and as I got home and she looked up at me I could see her eyes were bloodshot! I cannot imagine the kind of stress they put her through. I immediately called and got a run around of “puppies can overreact and exhaust themselves” and wouldn’t provide any additional information.
Yeah. Sure.
I took her to another groomers in Salem and would’ve you know, I picked her up and she was happy and normal, full of energy and no bloodshot eyes.
Save your time, money, and anger and make a better choice for your pets!
Julie
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November 26, 2022
This is a very laid back and affordable place to board your dog or for dog day care. Indy has a blast every time he goes, and they are very flexible about last minute booking, which is very easy to do on their website. I just boarded him over Thanksgiving because I had to work, and he is now in deep slumber on the couch. Very much appreciate you guys!
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I did the self serve dog wash and am not very thrilled with the facilities. -the tubs were a standard stainless tub, they do have the hose with built in shampoos and conditioners which is nice! I brought my own however, but others may like that. - the floor is a smooth concrete, easy for cleaning yes, but slick when wet. I slipped a few times on it - they don't provide any bathing aprons, so that was a big bummer - the pressure on the nozzle continuously changes, which is frustrating if you want it at a specific point. I had to keep fiddling with it, which took up time - you get 30-40 minutes. Maybe enough for a professional groomer, or a small dog, or a short hair dog. But I have an Elkhound x Malinois, whom has a very thick, very dense, long fluffy coat. I don't feel like i got her as clean or as dry as I wanted. - i was charged more than what is represented on the website. Website states a medium dog is $15, I was charged $20 - the bathing area is NOT disabled accessible. There's steepish concrete stairs. I am mobility challenged and I'm glad it was a good day for me so I could get down and up them without too much struggle Got my dogs cleaned and smelling better, but Tractor Supply is cheaper and nicer in my opinion. Pictured is what the website states for pricing, then what I was charged (I had 2 medium dogs with me)
This place has done a rather amazing job but lately it seems to have fallen off really bad. I have two schnauzers that had an appt and when I went to pick them up, no call to do so, was told the groomer was sick that day and basically it was a good thing I came to check on the dogs The following week we took the dogs again to get groomed and I swear Ray Charles himself cut my one dog. I don’t have any idea what happened but it looks like my dog was cut with a flow bee(sp?) From the screens at the pickup counter the building seems to have a ton of space for the dogs but I cannot take my dog back after this latest debacle.
The staff are great. Days later, and my pup still smells good. Her nails look so nice, too! Thank you, Taj Mapaw and crew, for taking good care of us.
I see my first review from awhile back was somehow removed. Don’t worry, I’m back to reaffirm my stance — do NOT take your dog here! Plain and simple. I took my sweet Yorkie puppy for her first haircut here; dropped her off and she was happy and normal. Picked her up and immediately knew something was wrong. Very lethargic, and as I got home and she looked up at me I could see her eyes were bloodshot! I cannot imagine the kind of stress they put her through. I immediately called and got a run around of “puppies can overreact and exhaust themselves” and wouldn’t provide any additional information. Yeah. Sure. I took her to another groomers in Salem and would’ve you know, I picked her up and she was happy and normal, full of energy and no bloodshot eyes. Save your time, money, and anger and make a better choice for your pets!
This is a very laid back and affordable place to board your dog or for dog day care. Indy has a blast every time he goes, and they are very flexible about last minute booking, which is very easy to do on their website. I just boarded him over Thanksgiving because I had to work, and he is now in deep slumber on the couch. Very much appreciate you guys!